Privacy Policy

This Privacy Policy is effective as of 08 October, 2024.

1. Introduction

HealthcarePro SOLUTIONS (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and share your personal data when you visit our website healthcarepro.com.cy (the “Site”) or in instances where we provide our services to you. It also describes your rights concerning your personal information and how you can exercise those rights.

2. Information We Collect

We collect various types of information from you, depending on how you interact with our Site. This may include:

I. Personal Information
Personal information that you voluntarily provide to us when you interact with our Site, such as when you:

  • Submit forms (e.g., contact forms, sign-up forms).
  • Register for an account or newsletter.
  • Purchase products or services.
    This personal information may include your name, email address, phone number, mailing address, and payment details.

In case you provide us with personal information relating to other individuals you must ensure that the said individuals understand how their personal information will be used and processed by us.

II. Usage Data We gather data about user interactions with our Site. This data helps us improve the performance and user experience. Usage data may include:

  • Your IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited, time spent on pages, and the date and time of your visit.
  • Referring URLs or links you clicked to reach our Site.

3. Tracking Technologies and Data Collection

We use cookies, pixels, and other tracking technologies to collect data about your activities on our Site. These technologies help us understand your preferences and personalize your experience. For more detailed information, please refer to our Cookie Policy.

When Cookies Are Declined: If you decline cookies via our consent banner, no cookies are set, and no data collection occurs.

When Scripts Are Disabled: If your browser has scripts disabled, limited fallback data collection may occur through <noscript> tags or similar mechanisms. These methods may collect minimal information, such as your browser type and visited page URL, to ensure the website functions properly in a non-scripted environment. This process does not involve cookies or personalized tracking.

Third-Party Tools and Services

We use several third-party tools and services to improve and maintain the functionality of our Site, including:

  • Google Tag Manager: For managing tracking scripts and other tags used on the Site.
  • Google Analytics: To analyze website performance and user behavior. Google Analytics collects and stores information such as your IP address, browser type, and usage patterns. Learn more about Google Analytics’ privacy practices here.
  • Cloudflare: For enhanced security, site performance, and protection against cyber threats. Learn more about Cloudflare’s privacy practices.

We also use Facebook Pixel to track interactions on our Site, measure the effectiveness of Facebook ads, and retarget visitors with personalized advertising. Information collected via Facebook Pixel helps us analyze your browsing behavior and optimize our marketing efforts. To learn more about Facebook’s privacy practices, please visit Facebook’s Privacy Policy.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • Website Functionality: To ensure that the Site functions correctly and efficiently.
  • Service Performance/Delivery: To process your requests, such as purchases, form submissions, and account registrations.
  • Improvement and Personalization: To analyze user behavior and preferences to improve our Site and personalize content.
  • Marketing and Advertising: To deliver targeted advertisements based on your preferences and behavior if you consent to such an activity. We use third-party advertising platforms, including Facebook and Google Ads.
  • Security and Fraud Prevention: To monitor for potential security issues, fraud, or other malicious activities.
  • Compliance with Legal Obligations: To comply with applicable laws and regulations, respond to legal requests, or protect our legal rights.
  • Performance of a contract: The use of your personal information is necessary for the performance of a contract or service.
  • Legitimate business purposes: We may use your information for our legitimate interests, such as to send you emails and newsletters, to improve and promote our products and services, to enhance the content of our Site, and to prevent fraud.
  • Your Consent: In cases where you have provided your consent to the collection and processing of personal information, we will use the legal basis of consent.
  • Our legal obligations: In some cases, we use personal information to comply with the legal and regulatory obligations we are subject to.
  • Initiation, establishment, exercise, or defense of legal procedures: We may use your personal information for legal purposes, both in court and out of court.

6. Sharing of Information

We may share your personal information with third parties in the following cases:

I. Service Providers
We may share your data with third-party service providers who assist us with essential website functions such as payment processing, data hosting, marketing, analytics, and other operational tasks.

II. Advertising and Marketing
We work with third-party advertising networks and platforms, such as Google Ads and Facebook, to display personalized ads. These platforms may collect information about your browsing activity and use cookies to show you relevant ads across different websites. For more details, please refer to our Cookie Policy.

III. Legal Compliance and Protection
We may disclose your personal data to our professional advisors, the Police, other government departments or the courts when required by law or when we believe that such action is necessary to protect our rights, comply with legal obligations, or respond to valid legal processes.

Please note that these third-party providers may collect and use your data according to their own privacy policies. This Privacy Policy does not apply to the said third – party providers.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal data.
  • Deletion: You can ask us to delete your personal data under certain circumstances.
  • Objection: You have the right to object to the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
  • Commissioner for Data Protection Complaint: You may submit a complaint to the Office of the Commissioner for Data Protection in cases where you believe that your data protection rights are being violated.

To exercise any of these rights, please contact us at [email protected].

8. Security of Your Information

We take appropriate legal, organizational, and technical measures to protect your personal information from unauthorized access, alteration, or misuse. However, no online transmission of data can be guaranteed to be 100% secure. While we strive to protect your personal data, you share information at your own risk. When we use a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of personal information.

9. International Transfers

We may transfer your personal information to countries not providing an adequate level of protection to such personal information. Where appropriate, we will take steps to ensure that personal information transferred is subject to appropriate safeguards.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data collection, usage practices, or legal requirements. Any changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

HealthcarePro SOLUTIONS

[email protected]

+357 99 679 195